Privacy Policy

Effective Date: September 2026

This Privacy Policy describes how NATURAL SPICES OF GRENADA INC. (“we,” “us,” or “our”), the owner and operator of rolajeb.com, collects, uses, discloses, and protects personal information provided by users (“you” or “your”) who visit our website, place orders, or communicate with us.

This Privacy Policy applies to information collected through rolajeb.com, as well as information provided through related customer service, order processing, shipping, return, and other website-related interactions.

By using our website or submitting personal information to us, you acknowledge the practices described in this Privacy Policy.

1. Company Information

Full Legal Name: NATURAL SPICES OF GRENADA INC.

Federal Employer Identification Number (EIN): 82-4484998

Official Business & Shipping Address:
21220 N. MIAMI AVE., MIAMI GARDENS, FL, 33169, United States

Customer Support Email: [email protected]

The website rolajeb.com is operated under the authorization of NATURAL SPICES OF GRENADA INC. Guo Xi has been appointed as the authorized online operation representative and is responsible for website operations, customer communications, order coordination, brand promotion, and related online business activities.

All personal information collected through the website is handled for legitimate business purposes on behalf of NATURAL SPICES OF GRENADA INC.

2. Information We Collect

Information You Provide Voluntarily

We may collect personal information that you voluntarily provide when you place an order, contact customer service, request assistance, submit an inquiry, or otherwise interact with our website.

This information may include:

• Full name

• Billing and shipping address

• Email address

• Telephone number, when provided

• Order and transaction information

• Product information associated with your order

• Customer service communications

• Information you voluntarily provide through forms, emails, or other website interactions

We only request information that is reasonably necessary to provide our products and services, process transactions, fulfill orders, communicate with customers, and provide after-sales support.

Automatically Collected Information

When you visit our website, certain technical and usage information may be collected automatically through standard web technologies, cookies, analytics tools, server logs, or similar technologies.

This information may include:

• IP address

• Browser type and version

• Device type

• Operating system

• Pages visited

• Referring website or source

• Date and time of website access

• General website usage information

This information may be used to maintain website functionality, understand general visitor activity, improve website performance, and enhance the overall shopping experience.

3. How We Use Personal Information

We may use collected personal information for legitimate business purposes, including:

• Processing and fulfilling customer orders

• Arranging product shipment and delivery

• Providing order confirmations and shipping updates

• Responding to customer questions and service requests

• Processing returns, exchanges, refunds, and other after-sales matters

• Providing information about products and website services

• Maintaining and improving website functionality

• Improving product presentation and customer experience

• Detecting and preventing fraudulent, unauthorized, or potentially harmful activity

• Maintaining appropriate business and transaction records

• Complying with applicable laws, regulations, and lawful requests

We do not sell or rent your personal information to third parties for their independent marketing purposes.

4. How We Share Personal Information

We may share limited personal information with trusted service providers when reasonably necessary to operate our website and fulfill your order.

For example, information may be shared with:

• Shipping and delivery providers for order fulfillment

• Payment processing providers for transaction processing

• Website hosting, technical, analytics, or security service providers

• Customer service or operational service providers

• Government authorities or other parties when disclosure is required by applicable law or valid legal process

We only provide service providers with information reasonably necessary for them to perform their assigned services. Where appropriate, we expect such providers to maintain reasonable safeguards for the information they receive.

We do not sell, rent, or otherwise disclose personal information to unrelated third parties for their own independent marketing purposes.

5. Payment Information

Payments made through our website may be processed by third-party payment service providers.

We do not intentionally store complete payment card numbers or security codes on our own systems when payment processing is handled by an external payment processor. Payment information is generally transmitted directly to the applicable payment service provider for authorization and processing.

Payment providers may collect and process information according to their own privacy policies and terms.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember user preferences, understand website traffic, and improve website performance.

Cookies may be used for purposes such as:

• Maintaining shopping cart functionality

• Remembering certain website preferences

• Supporting website security

• Understanding website usage

• Improving website performance and functionality

You may be able to adjust your browser settings to refuse or limit certain cookies. However, disabling essential cookies may affect some website functions.

7. Information Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or loss.

Access to customer information is limited to individuals and service providers who reasonably need the information to perform their responsibilities.

Although we take reasonable measures to protect personal information, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of information transmitted through the Internet.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing transactions, maintaining order records, providing customer support, resolving disputes, complying with legal obligations, and enforcing applicable agreements.

When personal information is no longer reasonably required for these purposes, we may delete, anonymize, or securely dispose of it in accordance with applicable requirements.

9. Your Privacy Rights

Depending on applicable law and your location, you may have certain rights regarding your personal information.

These rights may include the ability to:

• Request access to personal information we maintain about you

• Request correction of inaccurate or incomplete information

• Request deletion of personal information, subject to applicable legal exceptions

• Ask questions about how your information is collected or used

• Opt out of certain non-essential communications

To submit a privacy-related request, please contact us at [email protected].

We may need to verify your identity before completing certain requests to help protect customer information from unauthorized access.

10. Marketing and Service Communications

We may send transactional or service-related communications that are necessary to complete or manage your order, such as order confirmations, shipping notifications, delivery updates, or customer service responses.

If we send optional promotional communications, you may unsubscribe from those communications by following the instructions provided in the relevant message or by contacting us directly.

Unsubscribing from promotional communications will not prevent us from sending essential communications related to your orders, transactions, or customer service requests.

11. Children's Privacy

Our website is intended for general consumers and is not specifically directed toward children.

We do not knowingly collect personal information from children in violation of applicable law. If you believe that a child has provided personal information to us without appropriate authorization, please contact us at [email protected] so that we can review the situation and take appropriate action.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, services, payment providers, shipping providers, social media platforms, or other external resources.

This Privacy Policy applies only to information collected through rolajeb.com. We are not responsible for the privacy practices, content, security, or policies of third-party websites or services.

We encourage you to review the applicable privacy policies and terms of third-party websites before providing them with personal information.

13. U.S. Customers and State Privacy Laws

Because rolajeb.com operates for customers in the United States, certain state-specific privacy laws may apply depending on your location and the nature of our business.

Where applicable, we will process privacy requests in accordance with the rights and requirements provided by applicable federal and state privacy laws.

If you have a question about your privacy rights or believe a specific privacy law applies to your request, please contact us using the information provided below.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functions, applicable laws, or privacy requirements.

When we make changes, the updated version will be posted on this page with a revised Effective Date.

Effective Date: September 2026

We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, please contact us:

NATURAL SPICES OF GRENADA INC.

Official Business & Shipping Address:
21220 N. MIAMI AVE., MIAMI GARDENS, FL, 33169, United States

Customer Support Email:
[email protected]

Authorized Online Operation Representative: Guo Xi

We will review privacy-related inquiries and respond within a reasonable period in accordance with applicable requirements.