We’re here to assist you with any questions about our wax candles, orders, shipping, returns, or other website services. If you need assistance, please feel free to contact our customer support team using the information below.

Company & Shipping Information

Company Name: NATURAL SPICES OF GRENADA INC.

Official Business & Shipping Address:
21220 N. MIAMI AVE., MIAMI GARDENS, FL, 33169, United States

Rolajeb is operated under the business activities of NATURAL SPICES OF GRENADA INC. Orders placed through our website are processed through our U.S. operations and fulfilled in accordance with our applicable shipping policy.

Customer Service

Support Email: [email protected]

Response Time: We aim to respond to customer inquiries within 1–2 business days.

For faster assistance, please include your order number when contacting us about an existing order.

Business Hours

Monday – Friday: 9:00 AM – 5:00 PM (Eastern Time)

Weekends & U.S. Public Holidays: Customer support is unavailable or response times may be extended.

We will review all customer inquiries received during non-business hours and respond as soon as reasonably possible during our regular business hours.

Order & Delivery Inquiries

If you have questions about your order status, shipment tracking, delivery progress, or estimated delivery time, please contact our support team at [email protected].

When contacting us regarding an order, please provide your order number and, when applicable, the email address used to place the order. This helps us locate your order information and provide assistance more efficiently.

For information about order processing times, shipping methods, delivery estimates, and applicable shipping charges, please refer to our Shipping Policy.

Product Questions

If you have questions about our wax candles, including product specifications, materials, sizes, scents, candle care, or recommended usage, please contact our customer service team.

For candle products, please carefully review the safety and usage instructions provided on the applicable product page and product packaging before use.

Returns & Refunds

If you need assistance with a return, replacement, or refund request, please contact us with your order number and a brief description of the issue.

Our customer service team will review your request according to our Return & Refund Policy and provide the appropriate next steps.

Important Business Information

This website, rolajeb.com, is operated under the authorization of NATURAL SPICES OF GRENADA INC.

Authorized Online Operation Representative: Guo Xi

The authorized representative is responsible for supporting the website’s day-to-day online operations, customer communications, order coordination, and related business activities on behalf of NATURAL SPICES OF GRENADA INC.

For questions regarding our products, orders, shipping, returns, or other website services, please contact us at:

Email: [email protected]

We appreciate your interest in Rolajeb and look forward to assisting you.